UI Redesigns for CPaaS Company
@Sinch
Below you find a selection of UI designs I made while working at Sinch. Sinch is an international CPaaS company, with headquarters in Stockholm, Sweden.
As a product designer for Phone Numbers, I managed the UX/UI for the customer self-serve portal and the internal admin tool used by different teams at Sinch.
Complete an order
User problem
Lack of understanding on why the order did not activate
Improvement
Clear error message with action button
Before
Error message without information or next step suggestion
After
Clearer error message and action to guide the user
Add a status alert
User problem
User couldn't add a person to be notified of the status of the order which lead the entire team use the same log in account.
Improvement
Improve collaboration in the team by allowing the user to add colleagues to be notified of the order and therefore easier work together.
Before
Error message without information or next step suggestion
After
Clearer error message and action to guide the user
Video of status alert
Reflection
At Sinch, I got the opportunity to work on several different UI designs. I also got the work experience to work in an agile environment together with the product owner, developers and other designers.