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Interface Designer in the Office

UI Redesigns for CPaaS Company

@Sinch

Below you find a selection of UI designs I made while working at Sinch. Sinch is an international CPaaS company, with headquarters in Stockholm, Sweden.


As a product designer for Phone Numbers, I managed the UX/UI for the customer self-serve portal and the internal admin tool used by different teams at Sinch. 

UI Redesigns for SaaS Company: Services

Complete an order

User problem

Lack of understanding on why the order did not activate

Improvement

Clear error message with action button

Screenshot 2022-10-27 at 12.26.42.png

Before

Error message without information or next step suggestion

Screenshot 2022-10-28 at 10.52.56.png

After

Clearer error message and action to guide the user

UI Redesigns for SaaS Company: Services

Add a status alert

User problem

User couldn't add a person to be notified of the status of the order which lead the entire team use the same log in account. 

Improvement

Improve collaboration in the team by allowing the user to add colleagues to be notified of the order and therefore easier work together. 

Screenshot 2022-10-27 at 12.26.42.png

Before

Error message without information or next step suggestion

Screenshot 2022-10-28 at 10.52.56.png

After

Clearer error message and action to guide the user

UI Redesigns for SaaS Company: Services

Video of status alert

UI Redesigns for SaaS Company: Services

Reflection

At Sinch, I got the opportunity to work on several different UI designs. I also got the work experience to work in an agile environment together with the product owner, developers and other designers.

UI Redesigns for SaaS Company: Text
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