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Excited Traveler

UX Research & Design for Mobile Travel App

@Hyper Island

Many people feel unsafe taking the public transportation by themselves late at night or in the evening. The travel buddy app aids travellers on public transport to feel more safe by connecting with each other. 

I did this project at Hyper Island UX Upskill program in team of four people. The focus of this project was the design thinking process. I will take you through how we researched, analyzed the data, ideated and created low-fi wireframes.

Travel buddy app: Services

Quote from a user's survey

"In the evening or late at night I always take an Uber instead of the metro as I am uncomfortable with the men staring at me."

Travel buddy app: Quote


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Travel buddy app: Image


We sent out a survey and talked to people to empathize with our user group. We wanted to capture users who travel by public transport to understand what makes them feel safe or unsafe. We had both quantitive questions in the survey to get statistics and free text questions to better understand the “why” behind the answers. We gathered the data in an empathy map.

Travel buddy app: Text
Travel buddy app: Work
Screenshot 2022-03-17 at 12.53.02.png
Travel buddy app: Image


Defined the users’ needs, their problems and challenges. Methods and tools we used were affinity diagramming, journey map and ‘how might we’s’.We defined meaningful and actionable problem statements. We landed on the problem statement:

How might we help people connect with trusted passengers to feel more safe while using public transport?

Travel buddy app: Text
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Travel buddy app: Image


We the worked to find possible solution to our problem statement; ‘How might we help people connect with trusted passengers to feel more safe while using public transport.’

We brainstormed, drafted different task flows and then worked on wireflows in Figma to demonstrate our solutions.

Travel buddy app: Text
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Travel buddy app: Image

Concept card

Who is it for?

Commuters on public transportation who feel unsafe.

What are they trying to achieve?

They want to go from their current location to the goal destination without feeling unsafe.

What will we offer?

A way for people on public transport to connect with trusted passengers via chat to keep in contact while travelling.


Yes sustainable, low impact on environment.

Travel buddy app: List

Task flow

Mark your journey

Find & view travel matches

Request to connect

Connection approved & chat opens

Travel buddy app: List


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Travel buddy app: Image

High fidelity prototype

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Travel buddy app: Image


This project was a good learning experience on the overall process of design thinking and practice on the initial stages of empathizing, defining and ideation. I enjoyed the process to empathize with the users and find solutions to help them feel more safe while using public transport.

Travel buddy app: Text
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